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Continue ShoppingRefund & Exchange Policy
1. Return & Exchange Window
You can request a return or exchange within [7 / 10 / 14] days of receiving your order.
2. Eligible Items
To be eligible, the item must be:
- Unworn, unwashed and unaltered
- In its original condition, with tags and packaging
- Returned with proof of purchase (order number)
3. Items That Cannot Be Returned
- Items that have been worn, washed, altered or damaged after delivery
- [Hijabs and accessories once opened, for hygiene reasons]
- [Sale or clearance items, unless defective or incorrect]
4. Damaged, Defective or Wrong Items
If you receive a damaged, defective or incorrect item, please message us on WhatsApp within [48 hours] of delivery with:
- Your order number
- Clear photos or a short video (including the parcel and the issue)
We will arrange a replacement, exchange or full refund, and cover the return shipping cost.
5. Size Exchanges
If the size doesn’t fit, you can exchange it for another size, subject to availability. [The customer pays return shipping for size or colour exchanges.] If your size is unavailable, you can choose another item or a refund.
6. Change of Mind
If you simply change your mind, you can return the item within the return window. [The customer pays return shipping.] [Original delivery charges are non-refundable.]
7. How to Request a Return or Exchange
- Message us on WhatsApp [03242115008] or email Aksetahzeeb@gmail.com with your order number and reason.
- Share photos if the item is damaged or incorrect.
- Once approved, we will give you the return address and instructions.
- Send the item back securely packed.
Please do not send items back without contacting us first, as we cannot accept unapproved returns.
8. Refunds
- After we receive and inspect the returned item, we will confirm the result with you.
- Approved refunds are processed within [5–7 working days].
- Refunds are sent to the original payment method. For Cash on Delivery orders, refunds are sent by [Bank Transfer / JazzCash / Easypaisa].
- Bank or wallet processing may take extra time after we send the refund.
9. Order Cancellation
You can cancel an order before it is dispatched by messaging us on WhatsApp. Once an order has been shipped, it can only be returned according to this policy.
10. Refused or Undelivered Parcels
If a parcel is refused or can’t be delivered due to a wrong address or unreachable phone number, [the delivery charges may be deducted from any refund / future orders may need advance payment].
11. Contact Us
Need help with a return? Message us on WhatsApp [03242115008] or email Aksetahzeeb@gmail.com. We’ll be happy to help.