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Continue ShoppingPrivacy Policy
1. Information We Collect
- Personal details: name, phone number / WhatsApp number, email address, and delivery address.
- Order information: products ordered, order history, and delivery preferences.
- Payment information: If you pay online, payments are processed by secure third-party payment providers. We do not store your card or banking details.
- Technical information: IP address, browser type, device type and pages visited, collected through cookies and similar tools.
- Messages: information you share when you contact us through the website form, email or WhatsApp.
2. How We Use Your Information
- To process, confirm and deliver your orders
- To contact you about your order, delivery or returns
- To respond to your questions and provide support
- To improve our website, products and shopping experience
- To prevent fraud and keep the website secure
- To send you updates or offers, only if you have agreed to receive them
3. Who We Share Information With
We do not sell your personal information. We only share what is necessary with:
- Courier and delivery companies, so your order reaches you
- Payment providers, to process payments
- Website and analytics services, to run and improve the website [e.g. Google Analytics, Meta Pixel — list only those you actually use]
- Authorities, if required by law
4. Cookies
We use cookies to keep your cart working, remember your preferences and understand how visitors use our site. You can block or delete cookies in your browser settings, but some parts of the website may not work properly without them.
5. Data Security
We take reasonable steps to protect your information. However, no website or online system is completely secure, so we cannot guarantee absolute security.
6. How Long We Keep Your Data
We keep your information only as long as needed to fulfil orders, provide support, meet legal or accounting requirements, and resolve disputes.
7. Your Choices
You may contact us at any time to:
- Ask what information we hold about you
- Correct or update your details
- Request deletion of your information (where possible by law)
- Stop receiving promotional messages
8. Children's Privacy
Our website is not meant for children under 13, and we do not knowingly collect their personal information.
9. Third-Party Links
Our website may link to other sites (for example, Instagram or Facebook). We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page.
11. Contact Us
For any privacy questions, email Aksetahzeeb@gmail.com or WhatsApp [03242115008].